Techception Pledge

Pledge of Honor

Techception is honored to connect consumers and service providers and we strive to provide each with the best experience possible. Service Provider agree to maintain the following service level standards while working with Techception and Referrals:

Be Respectful

Respect each other and each other’s property. If there’s a conflict, respectfully work together to resolve it.

Be Fair

As a service provider, ensure that you’re providing good customer service and producing quality work at a fair price. As a consumer, be considerate of service providers’ time and money.

Be Professional

Present yourself in a professional manner. Communicate clearly and often and do your part to ensure each other’s comfort in every situation.

Be Honest

Honor your agreements and be honest about your expectations and limitations. As a service provider, be honest if a job is outside your skillset or licensing. As a consumer, be honest and upfront if something isn’t going as agreed upon or planned.

Be Reliable

Answer calls, texts and emails in a timely manner. Show that you value each other’s time by being present and punctual for all appointments. Never leave someone wondering how to reach you or where you are.

Be Inclusive

Don’t discriminate based on race, national origin, social and economic class, sex, sexual orientation, gender identity and expression, age, political belief, religion, mental and physical ability, or any other factor. Techception adheres to a strict zero-tolerance discrimination policy.


While Working with Consumers I Will:
  1. Honor the rates and services identified in the leads I have claimed on Techception’s platform.
  2. Respond as quickly as possible to consumer inquiries via email, phone, or text, and within Techception’s Platform.
  3. Set clear expectations of my availability; and if I’m unavailable for any period lasting longer than one business day, I will notify the lead and Techception.
  4. Notify Techception immediately if the lead would like to work with a different company.
  5. Use and embrace the Techception Platform.
While Communicating and Collaborating with Techception I Will:
  1. Respond as quickly as possible to representatives via email, phone, or text, and from within Techception’s Platform.
  2. Provide Techception with updates every seven (7) days until I’ve secured the lead as a client.
  3. Notify Techception if I have determined that the consumer has decided not to use my services, or have reason to believe the consumer may use another service.
  4. Be honest and transparent about my interactions with the consumer.
While Using the Techception Platform I Will:
  1. Provide feedback and suggestions to Techception representatives about the Platform.
  2. Honestly and candidly complete surveys about services, experiences, and opinions about the Platform.
  3. Cooperate with my assigned Techception Concierge to ensure the Platform is always-up-to-date
I Understand I Will Stop Receiving Leads if I
  1. Charge additional or unfair fees to consumers which are not disclosed properly.
  2. Violate or fail to fulfill the requirements of this Acknowledgement, or the Agreement of which it is a part.
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