Job Responsibilities:

• ● Managing customer service inquiries for our international clients over the phone and email

• ● Identifying and assessing customers’ needs to achieve satisfaction

• ● Follow communication procedures, guidelines, and policies

• ● Keep records of customer interactions, process customer accounts, and file documents

• ● Follow communication procedures, guidelines, and policies

• ● Take the extra mile to engage customers
•  

Job Requirements:

• ● Good communication skills (US English Accent)

• ● The applicants must have strong communication & interpersonal skills

• ● Experience in international customer support/call center is a plus

• ● Ability to multitask, prioritize, and manage time effectively

• ● familiarity with CRM systems and practices

• ● A minimum Bachelor’s degree or experience/Certifications can exempt someone from the minimum required qualifications.
•  

Salary & Benefits:

• ● Market Competitive Salary

• ● Performance Bonus, Annual Paid Leaves.